Orders & support

Delivery & Returns

Clear guidance, from checkout to the trail.

Your order journey

01
Order confirmed
We've received your order and you'll get a confirmation email shortly.
02
Prepared
Your items are carefully picked and packed.
03
Dispatched
Your order is on its way and you'll receive tracking details.
04
Delivered
Your order arrives and you're ready for what's next.

Delivery

UK delivery

We deliver to UK addresses only. We aim to get your order to you as smoothly as possible.

Standard UK delivery is £5.99, free on orders over £50.00.

10 working days

Payment is processed securely by Stripe and you'll receive an order confirmation email once payment is captured, plus a private link to track your order's status.

Tracking your order

Once your order has been dispatched, we'll send you tracking details so you can follow its journey.

Missed or delayed delivery

If your order hasn't arrived when expected, please check your tracking details and allow a little extra time. If you still need help, get in touch and we'll do our best to sort it.

Returns

Returning an item

7 days to return

Item condition

Please return items in their original condition, with labels attached and unworn, so they're ready for their next adventure.

Refunds

Once we've received and checked your return, we'll process your refund. It can take a little time for the refund to appear in your account, depending on your payment provider.

Delivery costs and return windows are shown above; anything not yet confirmed appears as a note.

How to return

01
Request
Start your return through your account or get in touch with our team.
02
Pack
Securely pack your item(s) in their original condition with labels attached.
03
Send
Post your return using the instructions provided. Keep your proof of postage.

Frequently asked questions

Can I change my order?

Contact us as soon as possible after placing your order. We can only make changes before it has been prepared for dispatch.

How do I track my delivery?

Tracking details are emailed to you once your order has been dispatched, so you can follow its journey.

Can I exchange an item?

Exchanges follow the same process as a return. Send the item back to us and place a new order for the size or colour you need.

What if my item is faulty?

Support

Need help
with an order?

Our team is here to help with delivery, returns or any other questions.

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